A Smarter Way to Resolve Disputes
Mediation is a guided conversation that helps people in conflict find a way forward. Whether you are dealing with a business disagreement, a contract issue, a family matter, or something else entirely, mediation offers a practical, confidential, and often quicker route to resolution.
Unlike court or formal legal action, mediation focuses on collaboration rather than confrontation. It is led by a neutral third party, the mediator, who helps everyone involved speak openly, understand what matters most, and reach an agreement they can all accept.
Mediation is used across many situations: business and commercial disputes, workplace issues, inheritance disagreements, neighbour conflicts, and family separations. Wherever there is tension or uncertainty, mediation offers a structured space to move beyond it.
Why people choose mediation
It saves time and money
Many disputes are resolved in a single session.
It's private and confidential
Your situation stays private and is not shared publicly.
It puts you in control
You decide the outcome, not a judge.
It helps preserve relationships
Especially in business, family, or community situations.
It works
Many mediations result in agreement, even when things felt stuck before.
Ready to get started? Search our directory to find the right mediator for you
How Mediation Works
Before the session, the mediator will usually speak with each participant separately. This helps everyone understand what to expect and how to prepare.
On the day, the process is flexible. It can be shaped around the needs of everyone taking part. Sometimes the session begins with everyone together to set the agenda. In other cases, the mediator meets with each group individually from the start.
The mediator is neutral. They are not there to make decisions, but to help the participants explore how the dispute can be resolved. In private sessions, the mediator may ask direct or challenging questions to help test assumptions and move things forward. Their role is to keep the conversation focused, productive, and open so that everyone has the best chance of reaching an agreement.
Is Mediation Right for You?
The simple answer is: almost definitely yes. Mediation can help in a wide range of situations. It is often the right choice if:
You want to resolve a dispute quickly and without going to court
You prefer a private conversation instead of a public legal process
You are open to finding common ground, even if things feel tense right now
You want to stay in control of the outcome, rather than having a decision imposed
You care about preserving a business, family, or professional relationship
It does not matter whether the issue is personal or professional, large or small. If both sides are willing to talk, even with help, mediation is worth considering.
How To Choose a Mediator
The mediator you choose plays a key role in how the process feels and how effectively it moves forward. The right fit depends on your situation and what matters most to you. A few things to look for:
Experience that matches your situation. Look for someone who understands your type of conflict.
Professional accreditation. Being accredited through recognised bodies such as the Civil Mediation Council, Family Mediation Council, or the Society of Mediators shows they meet clear and trusted standards.
Style and approach. Some mediators are more structured, others more conversational. The right fit often comes down to who you feel comfortable with.
Availability and location. Mediation can happen in person or online. Choose what suits your schedule and preference.
Frequently Asked Questions
What if the other person will not agree to mediation?
Mediation only works if both sides are willing to take part. In many cases, people are open to trying once they understand it is private, flexible, and often quicker and less stressful than going to court.
Is mediation legally binding?
Not automatically. If you reach an agreement, it can be written down and signed. In some cases, this can be turned into a legally binding contract with the help of a solicitor.
Do I need a lawyer?
No. You do not need legal representation to take part in mediation, but you can get legal advice before or after the session if you want to. However, if legal proceedings are already in place, then lawyers will normally attend the mediation alongside the participants.
What does it cost?
Costs vary depending on the mediator and the nature of the dispute. Many mediators offer fixed fees, and the total cost is usually much lower than going to court.
What if mediation does not work?
Even if you do not reach a full agreement, mediation often helps clarify the issues and improve understanding. You can still explore other options afterwards, including legal action. Mediation is usually held on a without prejudice basis, which means anything discussed cannot be used against you if the dispute later goes to court.
How long does mediation take?
Many mediations are completed in a single session, which typically lasts a few hours or a full day. In more complex cases, additional sessions may be needed. Compared to legal proceedings, mediation is usually much faster.
Will I have to speak to the other person directly?
Not necessarily. While some mediations take place in the same room or virtual space, others involve the mediator working with each side separately. This is called shuttle mediation and is often used when direct conversation is difficult or unhelpful.
Does mediation have to be in person?
No. Mediation can take place in person, online, or in a hybrid format. Many mediators work through Zoom or other video platforms. Online mediation is just as effective and can make the process more convenient for everyone involved.